Frequently Asked Questions
Everything you need to know about our premium meat delivery service.
How is the meat packaged for shipping?
All our products are vacuum-sealed and shipped in insulated coolers with dry ice or gel packs to ensure they remain at the perfect temperature until they reach your doorstep.
Where does Meat N' Bone source its products?
We source our proteins from the finest farms and purveyors globally, focusing on G1 Certified USDA Choice and Prime beef, Wagyu, and high-quality heritage meats.
Do you offer local delivery or pickup?
Yes, we offer local delivery and in-store pickup options for customers located near our physical boutiques. You can select your preferred method at checkout.
What is your return policy for perishable goods?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with your order, please contact us within 24 hours of delivery for a resolution.
Can I track my order once it has shipped?
Absolutely. Once your order is processed, you will receive an email with a tracking number so you can monitor your delivery's progress in real-time.
Is the meat fresh or frozen?
To ensure maximum quality and safety during transit, most of our products are blast-frozen at the peak of freshness, which preserves the integrity of the muscle fibers and flavor.